At Refine, we are committed to making registration and participation in our programs clear and transparent.
The following policies apply to the programs and services provided by Refine unless different terms are expressly stated in the details of a specific program or service.
Please read these policies carefully before registering or paying any fees.
Registration is subject to seat availability and the requirements of each program or cohort.
Participants are responsible for reviewing the program description, attendance format, fees, payment dates, and any special requirements before completing registration.
Registration is not considered final until all required procedures have been completed and the applicable fee or payment has been made in accordance with the program’s terms.
Before the Program Begins
A participant may request a refund at least 10 days before the program start date.
Any non-refundable administrative or bank charges will be deducted, where applicable.
After the Program Begins
Fees are non-refundable once the program has begun, as delivery of the training content has started and the participant’s place in the group has been reserved.
If exceptional circumstances prevent a participant from completing the program, they may contact Refine management to request that their participation be deferred to a later cohort.
Deferral is subject to:
Seat availability in the next cohort.
The nature of the program.
Approval by Refine management.
Deferral is not an automatic participant entitlement.
If Refine cancels a program, the participant may choose between:
A refund of the amounts paid for the cancelled program.
Or
Transfer to another cohort as agreed with Refine management.
The fee for each program or service is stated before registration.
For programs that allow payment in more than one currency, the available currencies are explained to the participant before payment is completed.
The Coaching Program, for example, accepts payment in Egyptian pounds or US dollars according to the relevant cohort details.
Payment methods vary according to each program and the available registration system.
They may include:
Cash.
Visa.
Any other payment method formally announced by Refine.
Participants are responsible for confirming the fee and payment method before completing the transaction.
An installment plan may be available for certain programs in accordance with the payment plan approved by Refine management.
Choosing an installment plan commits the participant to paying the program fee in full according to the agreed amounts and dates.
Stopping attendance or failing to complete a program after it begins does not cancel the remaining installments or amounts due.
Refine programs may be delivered:
Online.
Offline.
Or through another format stated in the program details.
The attendance format for each cohort is announced before registration.
Participants are responsible for confirming that the attendance format suits them before completing registration.
Program duration and delivery language vary according to the nature of each program.
These details are stated on the relevant course or service page.
Current Coaching Program:
Duration: 75 training hours.
Language: Arabic.
The type of certificate provided and any accreditation associated with a program are expressly stated in the official information for each course or cohort.
Registration or completion of a program does not automatically grant a license to practice a regulated profession or professional accreditation unless this is expressly and formally stated.
Refine is also committed to not using the description “accredited” or making unsupported professional promises without the necessary information.
Refine is committed to marketing its programs and services professionally, ethically, and transparently.
We do not make:
Misleading claims.
Guaranteed-results claims.
Unrealistic promises.
Inaccurate statements about program content.
Unsubstantiated claims about accreditation or professional qualification.
Participant outcomes and benefits may vary according to several factors, including previous experience, participation, application, practice, and individual circumstances.
Refine programs are training, educational, and developmental programs.
Coaching programs do not constitute psychotherapy, medical diagnosis, or an alternative to specialist mental health or medical care.
When a person needs specialist assessment, diagnosis, or treatment, they should consult a qualified care provider.
One-to-one coaching sessions are intended to support reflection, awareness, and the exploration of goals, options, and steps.
They do not constitute psychotherapy or medical consultation.
One-to-one sessions may have their own booking, cancellation, or rescheduling terms, which are explained to the client before the booking is confirmed.
Refine is committed to providing a learning environment founded on respect, equality, non-discrimination, and equal opportunity for all participants, without discrimination based on disability, gender, age, background, or any other personal or social difference.
Within the limits of its capabilities and according to the nature and location of the program, Refine also works to provide reasonable accommodations for participants with disabilities to support their participation.
If you require specific accommodations, please contact us before the program begins to discuss your needs and whether they can be provided.
WhatsApp: 01090829373
Email: [email protected]
To maintain a safe and professional learning environment, we expect all participants and trainers to:
Respect the views and experiences of others.
Avoid abusive or discriminatory behavior.
Observe the boundaries of professional discussion.
Respect participant privacy.
Not share other participants’ personal experiences without permission.
Maintain an environment founded on respect and learning.
Refine reserves the right to take appropriate action when conduct materially compromises the safety or respect of the learning environment.
When you provide Refine with your contact information through WhatsApp or email, Refine uses it for purposes related to the requested service, including:
Responding to inquiries.
Communicating about registration.
Sending information about the program in which you expressed interest.
Following up on procedures related to booking or participation.
We handle contact information responsibly and do not use it for purposes unrelated to the services provided without an appropriate legal basis.
Before completing registration, participants are responsible for:
Reading the program description.
Confirming that it suits their needs.
Reviewing dates and the attendance format.
Reviewing fees and payment methods.
Understanding the installment policy if selected.
Reviewing the refund policy.
Asking for clarification of any information they need before making payment.
By completing registration and paying the fees, the participant confirms that they have reviewed, understood, and accepted the policies and terms associated with the program.
If any question or point remains unclear, we recommend contacting Refine before completing payment.
☐ I confirm that I have read and accepted the Policies and Terms and the refund and installment policies.
Refine is committed to receiving participant complaints and grievances and handling them seriously, impartially, and confidentially.
Participants may submit a complaint through Refine’s official communication channels. It will be reviewed and answered within a reasonable period, with the necessary action taken to address the issue and improve the participant experience.
If you have any questions about registration, refunds, installments, or any of the policies above, you can contact us:
Email: [email protected]
WhatsApp: 01090829373
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